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FAQ

  1. How will my order ship?

    Domestic: To ensure quick delivery, orders are shipped by USPS Priority Mail including a tracking number ($9.25). The processing time is either up to three or five business days after payment has been received and funds have become available. Custom items take up to three weeks before shipping. I am sorry for the inconvenience. eko jewelry design cannot be responsible for post office delays or lost merchandise. You may request insurance at an additional cost.

    Sorry, at this point, I generally don't ship internationally. Please contact me if you’d like to have international shipping,
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    2. What is the return policy?

    I’d love for you to love your purchase, so for any concerns or information please contact me at eko@ekojewelrydesign.com.  If you are not delighted with your purchase, I can offer exchanges of equal value or store credits if the unworn item is returned to me in the same condition and in its original packaging (with no damage or flaws) and postmarked no later than 7 days after being received.  Please ship back insured and securely packed in a box, not in an envelope.  For the altered items, such as changing chain length and custom orders (eg. customized gem stones other than white topaz), the sales are final. I do not reimburse return shipping charges unless the return is due to a defect in quality.

    3. How do I care for my sterling silver jewelry?

    Take jewelry off when you bathe, sleep or swim.

    Non-oxidized sterling silver jewelry:
    Store sterling silver jewelry in an airtight container (for example, a Ziploc bag) to delay the tarnishing process. To remove tarnished sterling silver jewelry, the easiest way is to clean with a polishing cloth/pad. (All of my non-oxidized silver jewelry comes with a polishing pad.)  Or clean it in hot water mixed with baking soda together with a piece of aluminum foil, or clean in an aluminum pie pan with hot water and baking soda. Rinse well.
     
    Oxidized sterling silver jewelry:
    It is natural for the patina on oxidized pieces to wear away slightly over time. My oxidized jewelry pieces have been waxed to slow this effect, but some change in patina is still to be expected.